Privacy policy

Who controls your information

Instance ServiceCore, 58 Noontal Rd., Muang, Yasothon 35000, Thailand, is responsible for personal information described in this policy. Contact us at hello@instance-servicecore.digital.

Information we collect

When you contact us, we collect the name, email, company, product context, and message you provide. Our hosting systems may process IP address, browser type, request time, and requested pages for security and reliable delivery. Optional analytics is used only after consent.

Why we use it

We use information to answer inquiries, prepare and perform engagements, maintain records, secure the website, comply with law, and—with consent—understand aggregate website use. Our legal bases may include your consent, steps requested before a contract, performance of a contract, legal obligations, and legitimate interests in security and service administration.

Sharing and international processing

We share information only with service providers needed for hosting, email, and professional administration, under appropriate obligations, or when required by law. If information is processed outside Thailand, we use protections required by applicable law. We do not sell personal information.

Retention and security

Inquiry records are normally kept for up to 24 months; contractual and financial records are retained as legally required. Security logs are kept only as reasonably needed. We use access controls, limited collection, and reputable providers, but no internet transmission is completely secure.

Your choices and rights

Subject to applicable law, you may request access, correction, deletion, restriction, portability, or objection, and may withdraw consent without affecting earlier lawful processing. You may also complain to Thailand’s Personal Data Protection Committee. We may verify identity before completing a request.

Children and changes

This website is for business users and is not directed to children. We may update this policy as our practices or legal duties change; the date above identifies the current version.